Privacy Policy

1. Introduction

Everly (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our herbal hair care or pain relief products, or contact our support. By using our Site or services, you consent to the practices described here.

2. Information We Collect

We may collect:

• Contact & account data: name, email, phone number when you create an account, subscribe to our newsletter, or place an order.
• Order & payment data: shipping and billing address, payment method details (processed securely by our payment provider; we do not store full card numbers).
• Usage data: IP address, browser type, device information, pages visited, and how you interact with our Site (e.g. via cookies or similar technologies).
• Communications: messages you send to us (e.g. support queries, feedback about our hair care or pain relief products).

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders for Everly products (herbal hair oil, shampoo, pain relief spray, etc.).
• Send order confirmations, shipping updates, and customer support replies.
• Improve our website, products, and services (e.g. analytics, testing).
• Send marketing communications (e.g. offers, tips on hair care and pain relief) if you have opted in; you may unsubscribe at any time.
• Comply with legal obligations, prevent fraud, and enforce our Terms & Conditions.

4. Sharing of Information

We do not sell your personal information. We may share data with: (a) service providers who assist with payment processing, shipping, email delivery, or analytics, under strict confidentiality; (b) legal or regulatory authorities when required by law; (c) successors in the event of a merger or sale of assets. We ensure such parties protect your data appropriately.

5. Cookies & Tracking

Our Site may use cookies and similar technologies to remember your preferences, keep you logged in, and analyse traffic. You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality (e.g. cart, checkout).

6. Data Security

We use industry-standard measures (e.g. encryption, secure connections, access controls) to protect your personal and payment data. Despite our efforts, no method of transmission or storage is 100% secure; we encourage you to use a strong password and protect your account details.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, or to object to marketing. To exercise these rights or ask questions about your data, contact us at support@everly.com. We will respond within a reasonable time as required by applicable law.

8. Data Retention

We retain your information for as long as needed to fulfil orders, provide support, comply with legal obligations, and resolve disputes. Order and account data may be retained for several years for tax and warranty purposes; you may request deletion where legally applicable.

9. Changes & Contact

We may update this Privacy Policy from time to time; the “Last updated” date will reflect changes. Continued use of the Site after changes constitutes acceptance. For privacy-related questions or complaints, contact us at support@everly.com.